About Isabel Honikel

Senior Technical Product Manager for PTV xServer internet

PTV xServer internet update – PTV World City Map [TomTom] with API Version 1 – re-scheduled

We would like to inform you that we rescheduled the maintenance on the PTV World City Map [TomTom] production cluster with API Version 1 to October 12th 2021.
We will do the maintenance between 10 am and 12 noon UTC+2.

The following tasks were completed in the scope of this maintenance:

  • Operating system change from Windows Server to Ubuntu Linux
  • PTV xServer update to version 1.32.
  • Map update from PTV World City Map 2021.1T to PTV World City Map 2021.2T

With the last update on the PTV Europe City Map cluster some of the customers had problems after the update.
Therefore, we kindly ask you to please test your application on the test and integration system and report any problem immediately to our product support support.de@xserver.ptvgroup.com.

Please
pre-calculate your distance matrices on the already updated test / integration cluster. This cluster will become the new production cluster on the update day.

On the update day we offer you a fallback. We provide the old production system with windows operation system and old map version under the integration URL: https://api-integration.cloud.ptvgroup.com/  
We will keep this fallback system until all customers could be migrated to the new production. If you need to use the fallback to the old production via integration URL, please inform us via support.xServer
support.de@xserver.ptvgroup.com. We than will find a solution together with you to migrate to the new production asap.

 

 



 

PTV xServer internet update – PTV Europe City Map [TomTom] with API Version 1 – completed

We would like to inform you that we completed the maintenance on the PTV Europe City Map [TomTom] production cluster with API Version 1 today.

The following tasks were completed in the scope of this maintenance:

  • Operating system change from Windows Server to Ubuntu Linux
  • PTV xServer update to version 1.32.
  • Map update from PTV Europe City Map 2021.1T to PTV Europe City Map 2021.2T

With the last update some of the customers had problems after the update.
To offer you a fall back we provide the old production system with windows and old map under the integration URL. e.g. https://xroute-eu-n-integration.cloud.ptvgroup.com/

But we can keep this fallback only for a grace period of one week, so if you need to use the fall back to the old production via integration URL. Please inform us via support.xServer support.de@xserver.ptvgroup.com. We than will find a solution together with you to migrate to the new production asap.

 

 



 

Update on Layer Delivery Service (LDS) for PTV Content Update Service

featurelayerThe new release of the Layer Delivery Service (LDS) replaces the previous version delivering the Feature Layer Traffic Incidents and Toll updates. The LDS supplys this data via Content Update Service (CUS) into the products automatically. But with the update there is something to take care of:

Please check your Content Update Service (CUS) version. If you use CUS 1.24.0.4 or 2.8 and later there ist nothing to do.
Otherwise please update you CUS to 1.24.0.4 or 2.8 and later.
From this versions on the connection to the LDS will be automatically refreshed.

For all older CUS versions, the CUS has to be restarted manually to refresh the connection to LDS. This has to be done with every LDS update and should only be used as a short term solution until the update to the newer CUS version is done.

The old version of LDS will be disabled on Thursday September 30th 2021. All content update service instances need to be updated or restarted until then or do no longer get Feature Layer Traffic incidents updates.

The CUS Version 2.8 can also be used with PTV xServer API Version 1 when using the PTV CUS xServer1 Adapter.

The PTV Content Update Service 2.8 and the respective PTV CUS xServer1 Adapter can be downloaded from the customer area of the PTV Developer Zone (login required).

For any further information or support please contact the Support Team.

PTV xServer internet update – PTV Europe City Map [TomTom] with API Version 1 – new date

We would like to inform you that rescheduled the update on the PTV Europe City Map [TomTom] production cluster with API Version 1.

The new update slot is on September 28th between 1 pm and 2 pm UTC+2. The following tasks will be completed in the scope of this maintenance:

  • Operating system change from Windows Server to Ubuntu Linux
  • PTV xServer update to version 1.32.
  • Map update from PTV Europe City Map 2021.1T to PTV Europe City Map 2021.2T

With the last update some of the customers had problems with xTour service performance. Please pre-calculate your distance matrices on the already updated test / integration cluster.
This cluster will become the new production cluster on the update date. We will scale up the cluster to production scale and switch the production ULRs to route all production traffic to the new production cluster.

With PTV xServer 1.32 it is possible to enforce High Performance Routing.

Please have in mind that we don´t guarantee the stability of our IP addresses, so please only use the URLs to address our service.

We kindly ask you to please test your application on the provided test system and report any problem immediately.

PTV xServer internet update – PTV Europe City Map [TomTom] with API Version 1 – new date

We would like to inform you that rescheduled the update on the PTV Europe City Map [TomTom] production cluster with API Version 1.

The new update slot is on September 15th between 10 am and 12 noon UTC+2. The following tasks will be completed in the scope of this maintenance:

  • Operating system change from Windows Server to Ubuntu Linux
  • PTV xServer update to version 1.32.
  • Map update from PTV Europe City Map 2021.1T to PTV Europe City Map 2021.2T

With the last update some of the customers had problems after the switch. Therefor we kindly ask you to please test your application on the provided test system and report any problem immediately.

  • Please have in mind that map updates imply recalculation of distance matrices.
  • Please have in mind that we don´t guarantee the stability of our IP addresses, so please only use the URLs to address our service.
  • If you use the profile snippet with PTV xRoute server, you may have a look at this blog post regarding the reported issues.

PTV xServer internet technical information – Reported issues for PTV Europe City Map [TomTom] with API Version 1

On September 1st 2021 we did the update on the PTV Europe City Map [TomTom] with API Version 1. After the switch to production some customers had problems.

Here are the issues reported and the corresponding solution:

  • There was a report that a customer could no longer connect to the service. After an analysis we found out that he used the IP address instead of URL.
    Please have in mind that we don´t guarantee the stability of our IP addresses, so please only use the URLs to address our service.

  • There was an issue with an error of dataCompatibilityVersion does not match.
    After the analysis of the issue we found out that the error message was misleading. Instead of data compatibility it is a profile schema validation error.

    In our documentation we note that the schema validation for the profile snippet should only be used for development or debugging issues, because of the performance. It is not meant for productive usage, nevertheless it should work like intended.

    Do not use http://localhost:500×0 as schema url since this internal url might or will not work. We documented in our manual that we support the following notation for the schema location:

    <Profile xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance xsi:noNamespaceSchemaLocation=

      "../../schema/XRouteProfile.xsd">

      <Common language="de" coordinateFormat="PTV_GEODECIMAL" majorVersion="1" minorVersion="0"/>

    </Profile>

    What also works is the notation like specified in our RawRequestRunner samples:

    <Profile xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xsi:noNamespaceSchemaLocation=\http:///xroute/schema/XRouteProfile.xsd\>   

    We see that is a minor change if you used that differently before. Nevertheless, this is the documented and supported way and should be used accordingly.

 

We kindly ask you to please always test your application on the provided test system and report any problem immediately.